In the app
This is the fastest way. It deletes everything at once.
- Open Orlina and go to Settings.
- Under Data, tap Delete my account and data (or Delete my data if you're not signed in).
- Check the list of what will be deleted, then tap Delete.
Without the app
If you no longer have Orlina installed, email contact@kryptontech.app with the subject “Delete my Orlina account”. Send it from the email address you signed in with, or tell us that address. If you used Sign in with Apple and hid your email, tell us that too, and we'll help you confirm the account is yours.
We'll confirm the request with you, then delete your account and cloud backup within 15 days and let you know when it's done.
What's deleted
- Your Orlina account: your email, name and sign-in details.
- Your cloud backup: supplements, schedules, dose history, medications, symptom, cycle and blood-test entries, and notes.
- When you delete in the app, also everything Orlina stored on that phone, including reminders and settings.
Deleting your account removes it and your cloud backup from our database straight away. Copies in our server backups are deleted when those backups expire, within 7 days.
What isn't deleted
- Data on your other devices. They're signed out, but their own copy stays until you delete it there, or delete the app.
- Your Orlina Pro subscription. Deleting your account doesn't cancel it. Cancel it in your App Store or Google Play subscription settings.
- Purchase records. Apple, Google and RevenueCat keep records of your subscription purchases, as required for tax and accounting. They don't include your health data.
Not signed in?
Then there's no account and no cloud backup to delete: your data is only on your phone. Delete it in the app with Settings → Delete my data, or delete the app. (If you bought Orlina Pro, the purchase records above still exist.)
More detail is in the Privacy Policy.